Insight
What customers want and how to deliver it
We go in search of the holy grail of customer needs and consider what this means for the businesses that serve them.
Time is money and moving money takes time. But what if there was a way to send international payments as quickly and easily as a domestic bank transfer?
There’s more than one way to send money internationally. Let’s look at two ways in particular: local currency payouts and international correspondent banking payouts.
Local currency payouts use banking rails in each country, effectively making global payments as quick, simple and cost-effective as local transfers.
International correspondent banking payouts rely on a network of banks in different countries providing services of behalf of others.
How do these two methods stack up against each other?
Alternatives to SWIFT wire transfers for cross-border payouts exist. Some payment service providers have developed their own international pay-in/payout networks. That’s in addition to the technical and regulatory rails behind the scenes to make global payouts happen.
When consumers and businesses can send e-mails around the world instantly or order a meal or cab to the door in minutes, they just don’t understand why it takes five days to send an international payment. Speed of payment and settlement have become a competitive differentiator to attract customers, win their loyalty and power growth.
Some payment systems are like voicemail, whereas others are like a conversation. Based originally on telex, SWIFT has long been a single message system with no response. This is why payments are often returned or rejected. There’s also a lack of transparency around the routes transfers take and the times to execute.
By contrast, modern real-time payment systems are designed to confirm or reject each transaction individually to both payer and payee. Payments are irrevocable. So, both parties know whether payments have been successful within seconds, which leads to fewer exceptions.
International payouts can cost less than an international wire transfer. That’s what happens when you agree on fees according to transaction volume and value. And the FX margin is pre-agreed and fixed.
The right payment service provider should be able to support scores of local currencies. That’s in addition to making the logistics of multi-currency operations as easy for you as for your customers. For FX payments, they should determine an optimal FX spread to minimize deductions taken by downstream banks in the payment chain.
Almost every business wants to harness operational efficiencies. That’s particularly around repetitive admin tasks such as payment reconciliation, which is not their core business. The right payment service provider should help simplify reconciliation on the back end. That’s usually by consolidating transfers into a single format or statement, plus allowing self-service tracking via an online app or portal.
Payment systems architecture has evolved since the days of mainframes and batch processes. Offering a choice of connection methods – API, SWIFT, file upload or bespoke connectivity – helps decrease operational complexity. A single point of integration can not only reduce costs but also speed-to-market. And a low-to-no code base makes it quick to get started with international payouts, plus cost-effective to maintain over time with no need for a huge, in-house IT team.
Payment systems born in the digital age lend themselves better to digital-first user experiences, in contrast to the 40-year-old SWIFT system. The right payment service provider will often allow customers to white label their solution. These are built to be integrated into existing UX/UI, and customizable to fit customer needs and branding.
Correspondent banks have been paring back their cross-border banking relationships for the last decade, the Bank for International Settlements (BIS) found. This may detrimentally impact financial inclusion, raise the cost of cross-border payments or drive them underground.
However, alternative cross-border payout providers have developed their own direct and secure methods of clearing funds across borders. Naturally, these adhere to regulatory standards as well as anti-money laundering and anti-terrorist financing requirements.
Consolidating relationships into the right payments partner brings operational efficiencies. There’s no need to negotiate and maintain complex bilateral relationships to secure global coverage. Nor be exposed to the risk appetite and decisioning of third and fourth parties in a correspondent banking chain.
One integration under a single contract gives access to a global banking network. And pre-funding in bulk for transactions initiated helps ensure more right-first-time payments.
Inpay offers low-cost, fast and secure multi-currency cross-border payments to 100+ countries as an alternative to SWIFT wire transfers and other cumbersome payments mechanisms, plus Open Banking-enabled cardless pay-in solutions.
Contact us at [email protected] to find out how we could help you accelerate your business growth.
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