How Nova Banka expanded across key European cross-border corridors in record time

When Nova Banka, a leading bank in Bosnia and Herzegovina, was looking to simplify and scale its cross-border transfer proposition across Europe, it turned to Inpay.

Nova Banka’s business clients are frequently international by default with ambitious cross-border growth plans. Their retail clients include expats and migrant workers wanting to transfer funds between various European countries, particularly Germany, Switzerland and the UK, and Bosnia.

Under their previous set-up, Nova Banka found that both B2B and B2C transfers were taking different routes to complete and times to execute. They also incurred different fees each time, averaging €15-20 per transaction, some of which was passed on to clients.

This lack of consistency, simplicity and transparency made forecasting difficult and the customer proposition unattractive. It was also at odds with Nova Banka’s aim to be a reliable partner and the bank of first choice for clients and employees. And its objective to digitalise all banking processes in line with its strategic plan.

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to learn how Nova Banka grew its business across 36 European countries. How it integrated SEPA Instant solutions within 3 weeks of contract signing, saving more than €10,000- and 2-months’ time to market in the process, plus powering its expansion into the UK.

“Inpay is a proactive partner, who works at our speed and makes solid recommendations when it comes to trouble-shooting day-to-day operational matters, but also more strategically in helping us grow our business and revenues.” 

Siniša Adzic, President of the Management Board at Nova Banka